Contact Support
Reach out to our support team and let us know you’d like to return an item.
Returns & Refund Policy
We want returning something to be as simple as ordering it. Here’s how Waggira returns work, what’s eligible, and how to get in touch if anything isn’t right.
Sometimes a product just isn’t right for your dog, or something arrives damaged, missing or wrong. Whatever the reason, our support team is the fastest way to sort out a return — they’ll confirm what’s eligible and walk you through the next steps.
Quick answer
- 1 Waggira offers 14-day returns on eligible orders, from the date of delivery
- 2 Contact support with your order number to start a return
- 3 In most cases, there’s no need to send the item back
- 4 Your refund is issued to your original payment method
Returns policy
Our Return
Our Return
Policy
The essentials of our dog paw cleaner returns and refund policy, in plain language.
Waggira offers 14-day returns on Waggira products. That gives you time to try a dog paw cleaner, paw balm, paw cleaning mat or paw towel with your dog and decide whether it’s the right fit before the return window closes.
- 14 days to start a return from the date your order is delivered
- Your order number or proof of purchase is needed to start a return
- No need to send most items back — Dog Paw Balm is the exception, and must be unopened and unused
- Applies to dog paw cleaners, paw balm, paw cleaning mats and paw towels
Every return is reviewed by our support team, so the quickest way to confirm your order qualifies is simply to get in touch.
The process
How to Start
How to Start
a Return
Four steps, from getting in touch to getting your refund.
Provide Your Order Details
Share your order number and the reason for the return so we can confirm eligibility.
We Confirm Your Return
In most cases, there’s no need to send anything back — we’ll confirm your return is approved.
Receive Your Refund
Once your return request is approved, we’ll process your refund — usually without needing the item back.
Eligibility
Return
Return
Eligibility
What we look for when reviewing a return request.
Within the Return Window
Your return needs to be started within 14 days of delivery.
Proof of Purchase
Your order number or another proof of purchase helps us find your order quickly.
Dog Paw Balm Condition
Dog Paw Balm can only be returned unopened and unused. All other products don’t need to come back to us at all.
Already used your dog paw cleaner, mat or towel? That’s fine — those don’t need to be sent back to qualify. Only Dog Paw Balm needs to be unopened and unused. Not sure where you stand? Contact our support team with your order details and we’ll let you know.
Items That Cannot Be Returned
Most Waggira products can be returned within the 14-day window described above. Dog Paw Balm is the one exception: once it’s been opened or used, it’s no longer eligible for return, for hygiene reasons. Items without a valid proof of purchase, or any items marked as final sale at the time of purchase, may also not be eligible. If you’re unsure whether your item qualifies, our support team can confirm this for you.
If something’s wrong
Damaged, Defective
Damaged, Defective
or Incorrect Orders
If your order arrives damaged, a product turns out to be defective, or you received the wrong item altogether, that’s on us to put right — not something you should have to pay a return fee for.
- Contact support with your order number as soon as you notice the issue
- Include a photo of the damaged, defective or incorrect item if you can
- We’ll offer you a replacement or a refund — your choice
Refunds
Once your return request is approved, we aim to issue your refund to your original payment method within 5 to 10 business days.
Bank and card providers handle refunds at their own pace, so it can take a few extra days for the funds to appear in your account after we’ve issued the refund on our end. If it’s been longer than you’d expect, our support team is happy to check the status for you.
Return Shipping
For most returns, there’s nothing to ship back and no return shipping cost to worry about — once your return is approved, we go straight to your refund. The one exception is Dog Paw Balm, which is only eligible for return while unopened and unused.
Support
Returns,
Returns,
Made Simple
Waggira’s return policy is built to be straightforward. Whether you’re returning a paw cleaner, a paw balm, or something else that didn’t work out for your dog, the process is the same: get in touch with our support team, share your order number, and they’ll confirm you’re eligible and guide you through what’s next.
You have a 14-day return window from the date your order is delivered, so there’s time to see whether a product genuinely works for your dog. If it doesn’t, the refund process is simple: once your return is approved, we issue your refund to your original payment method — usually without needing the item back.
A damaged order or defective product is handled differently — it falls outside our standard 14-day returns window, so you don’t need to wait or send anything back first. Just reach out to order support with your order number and a photo if you have one, and our team will sort out a replacement or a refund.
Have an order issue that doesn’t quite fit the categories above? We’d still rather hear from you than have you guess — get in touch and we’ll figure out the right next step together.
What is Waggira’s return policy?
Waggira offers 14-day returns on Waggira products, starting from the date your order is delivered. If something isn’t right, contact our support team with your order number and we’ll guide you through it.
How do I return a dog paw cleaner?
Contact our support team with your order number and the reason for the return. In most cases there’s no need to send the item back — we’ll confirm your item is eligible and take it from there.
Shop dog paw cleanerHow long do I have to return my order?
You have 14 days from the date your order is delivered to start a return. We’d recommend getting in touch with support as soon as you know you’d like to return an item, so there’s time to complete the process.
Do I need to send my item back to get a refund?
Usually not. For most Waggira products, once your return is approved we issue your refund without asking you to ship anything back. Dog Paw Balm is the one exception: it can only be returned unopened and unused.
How long does a refund take?
Once your return is approved, we aim to issue your refund to your original payment method within 5 to 10 business days. Your bank or card provider may take a few additional days to show the funds in your account.
What if my order arrives damaged?
Contact our support team as soon as possible with your order number and photos of the damage. We’ll work with you on a replacement or a refund — your choice.
Contact supportWhat if I received the wrong item?
Get in touch with support with your order number and details of what you received. We’ll sort it out with a replacement or a refund — your choice.
Contact supportDo I have to pay for return shipping?
No. Since most returns don’t require sending the item back, there’s no return shipping cost to worry about in those cases.
How do I contact Waggira about a return?
Reach out through our support team with your order number and a short description of the issue, and we’ll take it from there.
Contact supportNeed Help With a Return?
Our support team is the fastest way to start a return, check your order status, or sort out a damaged or incorrect item.